Patient Engagement & Care Coach

Valeris; Indiana; On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401(k) Retirement Savings Plan with %

Paid Time Off (PTO) and Sick Leave

Nine paid holidays + two floating

Job summary

Valeris is seeking a patient care coordinator to build strong relationships with patients, explain coverage options, and guide them through benefits and resources. You will work within a fast‑paced environment, manage inquiries, document enrollment, and coordinate nurse follow‑ups when needed.

The role requires strong communication, empathy, and adherence to SOPs, with bilingual ability as a plus. A 9:30 AM–6 PM ET shift is noted, and standard healthcare compliance is essential.

Qualifications

• Bachelor's degree strongly preferred or equivalent experience required
• Customer service and healthcare industry experience strongly preferred
• Ability to work an 8.5-hour shift between 8 am to 9 pm, Monday to Friday
• Bi-lingual in English and Spanish or Chinese/Mandarin is a plus
• Commitment to the mission of care coordination
• Empathetic and service‑oriented demeanor
• Excellent communication and interpersonal skills
• Ability to multitask in a healthcare environment
• Professional telephone etiquette

Responsibilities

• Build and maintain trusted relationships with patients, delivering timely, accurate services
• Ensure interactions comply with healthcare laws and regulations
• Explain available services and resources to patients
• Utilize motivational interviewing to engage patients in goal setting
• Explain coverage options and patient responsibilities clearly
• Handle inbound inquiries per FAQs and SOPs
• Document patient enrollment and adherence to program rules
• Provide education on products, including insurance coverage and costs
• Coordinate shipments through patient assistance programs
• Report adverse events and medical inquiries per SOPs
• Coordinate nurse follow‑ups as applicable
• Identify peer support resources for patients
• Communicate plan benefits and payer coverage details
• Engage with payers and providers for follow‑up when needed
• Support documentation in Lynk system
• Demonstrate professional conduct in fast‑paced environments
• Travel flexibility preferred

Skills

Customer service

Healthcare industry experience

Bi-lingual English/Spanish or Chinese

Communication skills

Multitasking

Professional telephone etiquette

Typing speed

Empathy and patient focus

Adaptability

Self‑awareness of emotions

Education

Bachelor's degree strongly preferred or equivalent experience

Tools

Lynk system

Job description

Valeris is seeking a patient care coordinator to build strong relationships with patients, explain coverage options, and guide them through benefits and resources. You will work within a fast‑paced environment, manage inquiries, document enrollment, and coordinate nurse follow‑ups when needed.

The role requires strong communication, empathy, and adherence to SOPs, with bilingual ability as a plus. A 9:30 AM–6 PM ET shift is noted, and standard healthcare compliance is essential.