Patient Experience Coordinator - Welcoming, Efficient Care

PVH (Tommy Hilfiger/Calvin Klein); New York (NY); On-site; USD 42,000 - 62,000; Full time

Job summary

Spear Physical and Occupational Therapy in Manhattan seeks a Care Coordinator to warmly welcome patients and support the flow of daily appointments. You will respond to calls and emails quickly, guide patients through the out-of-network experience, and ensure a 5-star level of customer service in every interaction.

We value empathy, collaboration, and clear communication as we deliver exceptional care. If you thrive in a team-focused setting and enjoy helping people, this role may be a perfect

Qualifications

• Respond to phone calls and emails within 2 hours.
• Respond to all inquiries within 24 hours.
• Guide patients through the out-of-network experience.
• Execute 5-star customer service.
• Maintain a collaborative, community-focused environment.

Responsibilities

• Welcome and value patients as they enter the clinic.
• Control the flow of the appointment schedule.
• Guide patients through post-visit processes and communications.
• Foster a proactive, team-oriented atmosphere.

Skills

Customer service

Empathy

Communication skills

Team collaboration

Phone & Email Response

Job description

Spear Physical and Occupational Therapy in Manhattan seeks a Care Coordinator to warmly welcome patients and support the flow of daily appointments. You will respond to calls and emails quickly, guide patients through the out-of-network experience, and ensure a 5-star level of customer service in every interaction.

We value empathy, collaboration, and clear communication as we deliver exceptional care. If you thrive in a team-focused setting and enjoy helping people, this role may be a perfect