Care Coordinator: 5-Star Patient Experience & Team Impact

spear; New York (NY); On-site; USD 42,000 - 64,000; Full time

Job summary

Spear Physical and Occupational Therapy on W 75th Street is seeking a qualified Care Coordinator to welcome patients and help manage the flow of appointments.

The role emphasizes prompt communication, with calls and emails answered within 2 hours and no longer than 24 hours, guiding patients through the out-of-network experience, greeting them with a smile, and delivering 5-star customer service in a collaborative clinic environment.

Responsibilities

• Respond to all phone calls and emails within 2 hours and always within 24 hours.
• Guide our patients through our out-of-network experience.
• Greet all patients who enter the clinic with a smile and provide 5-star customer service.
• Collaborate with the team to ensure every patient receives the care and support they need.

Job description

Spear Physical and Occupational Therapy on W 75th Street is seeking a qualified Care Coordinator to welcome patients and help manage the flow of appointments.

The role emphasizes prompt communication, with calls and emails answered within 2 hours and no longer than 24 hours, guiding patients through the out-of-network experience, greeting them with a smile, and delivering 5-star customer service in a collaborative clinic environment.