Patient Experience Coordinator

Spear; New York (NY); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

One Medical membership

Mental Health benefits

Medical/Dental/Vision

Commuter FSA

401(k) match

Paid time off

Gym membership discounts

Company events

Job summary

Spear Physical and Occupational Therapy in Canarsie, Brooklyn, seeks a Care Coordinator to welcome patients and manage appointment flow. You’ll respond to calls and emails within 2 hours, guide patients through out-of-network processes, and uphold a 5-star service standard to support clinical care.

We value hospitality, teamwork, and attention to detail. Benefits include One Medical membership, mental health support, comprehensive medical plans, commuter benefits, a 401(k) match, generous PTO,

Qualifications

• Previous customer service experience required or preferred.
• Hospitality, welcoming demeanor and team orientation are valued.
• Strong communication skills and ability to multi-task are essential.
• Attention to detail and willingness to grow in the role.

Responsibilities

• Respond to phone calls and emails within 2 hours and within 24 hours.
• Greet patients and guide them through the clinic experience.
• Support patient care with a friendly, 5-star service approach.
• Collaborate with the team to ensure smooth appointment flow.

Skills

Previous customer service experience

Hospitable & team-oriented

Strong communication skills

Multi-tasking ability

Attention to detail

Willingness to grow

Education

BA/BS degree preferred

Job description

Spear Physical and Occupational Therapy in Canarsie, Brooklyn, seeks a Care Coordinator to welcome patients and manage appointment flow. You’ll respond to calls and emails within 2 hours, guide patients through out-of-network processes, and uphold a 5-star service standard to support clinical care.

We value hospitality, teamwork, and attention to detail. Benefits include One Medical membership, mental health support, comprehensive medical plans, commuter benefits, a 401(k) match, generous PTO,