Patient Care Concierge | Clinic Coordinator, NYC

Spear; New York (NY); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

One Medical membership

Mental Health benefits

Medical, Dental, Vision benefits

401(K) Safe Harbor match

Paid time off & holidays

Commuter FSA

Gym membership discounts

Company events

Job summary

Spear Physical and Occupational Therapy in Manhattan's Upper East Side is seeking a Care Coordinator to join our team. You will help patients feel welcomed and guide them through the care process while coordinating appointments and communications.

The role emphasizes responsive service, multi-tasking, and collaborative teamwork to ensure a smooth patient experience from first contact to visit completion. If you are passionate about patient care and enjoy a dynamic environment, this role offers

Qualifications

• Previous customer service experience preferred but not required.
• Hospitable, welcoming, and team-oriented.
• Strong communication skills and ability to multi-task.
• Attention to detail and willingness to grow.
• BA/BS degree preferred, not required.

Responsibilities

• Respond to phone calls and emails within 2 hours and always within 24 hours.
• Greet patients and make them feel welcomed.
• Guide patients through the out-of-network experience.
• Execute a 5-star level of customer service.
• Support patient care by coordinating appointments and flow.

Skills

Customer service

Communication

Attention to detail

Team orientation

Willingness to grow

Education

BA/BS degree preferred

Job description

Spear Physical and Occupational Therapy in Manhattan's Upper East Side is seeking a Care Coordinator to join our team. You will help patients feel welcomed and guide them through the care process while coordinating appointments and communications.

The role emphasizes responsive service, multi-tasking, and collaborative teamwork to ensure a smooth patient experience from first contact to visit completion. If you are passionate about patient care and enjoy a dynamic environment, this role offers