Patient Experience & Care Coordinator

Spear Physical and Occupational Therapy; New York (NY); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

One Medical membership

Mental Health benefits with PTO

Medical, Dental, Vision benefits

401(k) Safe Harbor Match

Generous paid time off & holidays

Commuter FSA plans

Gym membership discounts

Job summary

Spear Physical and Occupational Therapy is seeking a qualified Care Coordinator to join the Crown Heights clinic in Brooklyn. You will welcome patients and help manage appointment flow, responding to inquiries within 2 hours and within 24 hours.

The role emphasizes 5-star customer service, a collaborative team spirit, and guiding patients through the out-of-network experience at our vibrant Brooklyn clinic.

Qualifications

• Experience in customer service roles.
• Hospitable, welcoming, and team-oriented
• Strong communication and multitasking abilities
• Sharp attention to detail and willingness to grow
• BA/BS degree preferred, not required

Responsibilities

• Respond to phone calls and emails within 2 hours and within 24 hours.
• Guide patients through the out-of-network experience.
• Greet all patients entering the clinic with a smile.
• Deliver 5-star customer service.
• Foster a collaborative environment to ensure care and support.

Skills

Customer service

Hospitality

Team-oriented

Communication skills

Attention to detail

Education

BA/BS degree preferred

Job description

Spear Physical and Occupational Therapy is seeking a qualified Care Coordinator to join the Crown Heights clinic in Brooklyn. You will welcome patients and help manage appointment flow, responding to inquiries within 2 hours and within 24 hours.

The role emphasizes 5-star customer service, a collaborative team spirit, and guiding patients through the out-of-network experience at our vibrant Brooklyn clinic.