Patient Experience Coordinator – Welcome & Admin

CVS Health; Albuquerque (NM); On-site; USD 35,000 - 59,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off

Retirement savings options

Wellness programs

Bonus eligibility

Job summary

Oak Street Health in Albuquerque is seeking a Welcome Coordinator to create an inclusive, patient‑centered environment. You will greet patients, assist with forms, collect co‑pays and update EMR records.

You will schedule appointments, manage phone calls, handle faxes, keep the Welcome and Community Room tidy, and may float to nearby centers. Fluency in languages and strong people skills are essential.

Qualifications

• Strong computer skills required and basic knowledge of Google Suite
• Professional phone etiquette
• Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary)
• US work authorization

Responsibilities

• Welcoming patients and guests
• Conducting visit check-in and assisting patients with required forms
• Collecting co-pays
• Updating patient information and making changes in electronic medical record platform
• Scheduling/rescheduling appointments within electronic medical records platform
• Managing phone lines by answering, taking messages, and conducting outbound calls as instructed
• Managing faxes in the electronic fax platform
• Maintaining the cleanliness of the Welcome and Community Room areas
• May be required to float to other centers in the region on an infrequent basis
• Other duties as assigned

Skills

Computer skills

Phone etiquette

Multilingual communication

US work authorization

Education

Some college

Tools

Google Suite

Job description

Oak Street Health in Albuquerque is seeking a Welcome Coordinator to create an inclusive, patient‑centered environment. You will greet patients, assist with forms, collect co‑pays and update EMR records.

You will schedule appointments, manage phone calls, handle faxes, keep the Welcome and Community Room tidy, and may float to nearby centers. Fluency in languages and strong people skills are essential.