Front Desk & Patient Experience Coordinator

Oak Street Health, part of CVS Health; Philadelphia (Philadelphia County); On-site; USD 23,000 - 43,000; Full time

Benefits offered by this job

Paid time off

401K match

Health, vision, dental benefits

Job summary

Oak Street Health is seeking a Welcome Coordinator to create an inclusive, high-touch patient experience at our Philadelphia-area clinics. You’ll manage front-desk tasks, assist with forms and check-ins, collect co-pays, and help keep EMR records up to date while supporting a busy service team.

As a flexible, friendly front-line member, you’ll handle phone traffic, coordinate appointments, and contribute to a welcoming environment for patients and families in our community.

Qualifications

• Strong computer skills required and basic knowledge of Google Suite.
• Professional phone etiquette.
• Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary).
• US work authorization is required to work in the United States.

Responsibilities

• Welcoming patients and guests.
• Conducting visit check-in and assisting patients with required forms.
• Collecting co-pays.
• Updating patient information and making changes in electronic medical record platform.
• Scheduling/rescheduling appointments within electronic medical records platform.
• Managing phone lines by answering, taking messages, and conducting outbound calls as instructed.
• Managing faxes in the electronic fax platform.
• Maintaining the cleanliness of the Welcome and Community Room areas.
• May be required to float to other centers in the region on an infrequent basis.
• Other duties as assigned.

Skills

Strong computer skills

Professional phone etiquette

Fluency in multiple languages

US work authorization

Education

Some college

Tools

Google Suite

Job description

Oak Street Health is seeking a Welcome Coordinator to create an inclusive, high-touch patient experience at our Philadelphia-area clinics. You’ll manage front-desk tasks, assist with forms and check-ins, collect co-pays, and help keep EMR records up to date while supporting a busy service team.

As a flexible, friendly front-line member, you’ll handle phone traffic, coordinate appointments, and contribute to a welcoming environment for patients and families in our community.