Bilingual Welcome Coordinator (Spanish)

CVS Health; Columbus (OH); On-site; USD 23,000 - 43,000; Full time

Benefits offered by this job

Health insurance

Vision & dental benefits

Paid time off

401(k) match

Employee stock purchase plan

Job summary

Oak Street Health is seeking a Welcome Coordinator (Bilingual Spanish) to create an inclusive environment and deliver a high-touch patient experience. The role involves greeting patients, assisting with forms, scheduling, collecting co-pays, and managing communications across the EMR platform.

The Welcome Coordinator supports center operations and coordinates with the Practice Manager and Service Team. The position emphasizes flexibility, strong customer service, and the ability to work across

Qualifications

• Strong computer skills with basic Google Suite knowledge.
• Professional phone etiquette.
• Fluency in Spanish, Polish, or Russian preferred.
• US work authorization.
• Customer service experience preferred.
• Some college preferred.

Responsibilities

• Welcoming patients and guests.
• Check-in and assist with forms.
• Collect co-pays and update patient information in EMR.
• Schedule/reschedule appointments in EMR.
• Manage phone lines and outbound calls as instructed.
• Handle faxes and maintain Welcome/Community Room areas.
• May float to other centers in the region as needed.
• Other duties as assigned.

Skills

Computer skills

Phone etiquette

Spanish fluency

Multilingual capability

US work authorization

Education

Some college

Job description

Oak Street Health is seeking a Welcome Coordinator (Bilingual Spanish) to create an inclusive environment and deliver a high-touch patient experience. The role involves greeting patients, assisting with forms, scheduling, collecting co-pays, and managing communications across the EMR platform.

The Welcome Coordinator supports center operations and coordinates with the Practice Manager and Service Team. The position emphasizes flexibility, strong customer service, and the ability to work across