Patient Experience Coordinator - Weekends Off, Benefits

Fairview Health Services; Minneapolis (MN); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

PTO/vacation

Sick time

Tuition reimbursement

Retirement plan

Job summary

Fairview Health Services in Minneapolis, MN invites applications for a Clinic Appointment Coordinator to join the Clinics and Surgery Center. This 1.0FTE role supports patient check-in/out, scheduling, and care team coordination to ensure a seamless patient experience.

The position emphasizes strong customer service, accurate scheduling, and collaboration with clinic staff. Benefits and a comprehensive package are provided; no weekend shifts are required.

Qualifications

• Post HS education or training with basic medical terminology and keyboarding skills.
• 1 year of customer service experience working with the public.

Responsibilities

• Greets and welcomes all patients and families as part of the check-in and arrival process for unparalleled excellent experience.
• Upon completion of intake work, assists the patient to the appropriate waiting area.
• Maintains awareness of multiple competing situations and prioritizes to assure patient/guest needs are met, while maintaining a pleasant, friendly demeanor.
• Monitors Care Connect information and intervenes with patient if the care team is delayed, and assists the patient care team as necessary.
• Collects patient co-payments
• Assure that appropriate interpreter services are present if needed
• Accurately coordinates and schedules follow up and/or future appointments and/or procedures following patient visit with provider.
• Rescheduling appointments: Monitor reschedule list for appointments in a timely manner, contact patient, ensures provider availability, and finalize appointment.
• Communicates effectively with all members of the care team and across departments to ensure patient care process.
• Meets the needs of the patient and involves patient care team and management when necessary

Skills

Customer service

Communication

Keyboarding skills

Education

Post HS education with basic medical terminology

Job description

Fairview Health Services in Minneapolis, MN invites applications for a Clinic Appointment Coordinator to join the Clinics and Surgery Center. This 1.0FTE role supports patient check-in/out, scheduling, and care team coordination to ensure a seamless patient experience.

The position emphasizes strong customer service, accurate scheduling, and collaboration with clinic staff. Benefits and a comprehensive package are provided; no weekend shifts are required.