Patient Experience - Clinic Check-In Concierge

Fairview Health Services; Minneapolis (MN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical benefits

PTO/vacation

Retirement plan

Tuition reimbursement

Job summary

Fairview Health Services in Minneapolis invites applications for a Clinic Check-in Coordinator at the Clinics and Surgery Center. The role is 1.0 FTE with a steady 5:30 AM to 2:00 PM, Monday through Friday, focusing on welcoming patients, collecting insurance information, guiding them to seating, and ensuring smooth check-in processes.

You will collaborate with care teams, handle registration tasks, monitor lobby activity, and support billing holds while providing excellent customer service.

Qualifications

• Post HS education or training with basic medical terminology and keyboarding skills.
• 1 year of customer service experience working with the public.

Responsibilities

• Greets and welcomes all patients and families as part of the check-in and arrival process for unparalleled experience.
• Provides information and reassurance related to any anxiety about the visit or the logistics of the day.
• Upon completion of intake work, assists the patient to the appropriate waiting area.
• Personalizes interaction and service delivery to meet guest service standards
• Monitors Care Connect information and intervenes with patient if the care team is delayed and assists the patient care team as necessary.
• Ensures that all patient pre-registration information is complete upon check in
• Ensures patients and guests have access to appropriate technology and assists them to use the devices if needed.
• Communicates effectively with all members of the care team and across departments to ensure patient care process.
• Has full responsibility for interpreter needs, visit wait coordination and monitoring, co-pay collection, and patient privacy protection during check-in.
• Anticipates patient and guest needs, offers options for increased comfort, answers requests for directions, phone numbers, personal services, transportation, etc.

Skills

Customer service

Medical terminology

Education

Post-high school education or training

Job description

Fairview Health Services in Minneapolis invites applications for a Clinic Check-in Coordinator at the Clinics and Surgery Center. The role is 1.0 FTE with a steady 5:30 AM to 2:00 PM, Monday through Friday, focusing on welcoming patients, collecting insurance information, guiding them to seating, and ensuring smooth check-in processes.

You will collaborate with care teams, handle registration tasks, monitor lobby activity, and support billing holds while providing excellent customer service.