Patient Scheduling & Services Specialist

Fairview Health Services; Burnsville (MN); On-site; USD 36,000 - 48,000; Full time

Job summary

Fairview Health Services in Minnesota seeks a Patient Services Coordinator to manage scheduling, front desk duties, and patient check-in in a welcoming environment. You will handle forms, collect demographics, and maintain accurate records while ensuring privacy and courtesy.

The role emphasizes excellent customer service, efficient communication, and the ability to adapt to changes in appointments. Training and a supportive team help maintain smooth clinic operations.

Qualifications

• Excellent customer service and communications skills.
• Knowledge of computers, database/word processing software and standard office procedures and equipment.
• 1 year experience as a scheduler/administrative assistant in a healthcare setting preferred.

Responsibilities

• Completes scheduling functions
• Demonstrates excellent customer service skills
• Produces efficient and accurate schedules and associated reports
• Records and updates schedule changes accurately, communicating changes to all involved staff
• Seeks out solution to time conflicts directly through parties involved and other available resources.
• Scans pertinent documents into the patient record
• Informs patients if there is an unexpected change in their scheduled appointment, including offering other options, rescheduling or cancelling
• Completes clerical and reception duties
• Answers, screens, and responds to telephones calls
• Reviews and routes scans, faxes, inter-departmental or postal service mail
• Takes and leaves concise messages for patients and responds as requested
• Makes new patient packets
• Pulling and tallying data
• Word processing
• Report development
• Develops and implements office/department procedures to maintain systems and records
• Orders supplies and monitors par levels for the department
• Locates and orders repairs and service requests
• Maintains databases, files and records on a regular basis according to established procedure
• Completes the Medicare and Medical Assistance certification, as applicable
• The PSC working in settings that are providing patient care are responsible for:
• Checking in patients
• Facilitates all necessary paperwork
• Obtains all necessary patient consent and delivers privacy and bill of rights information
• Gathers patient demographic
• Obtains necessary signatures
• Ensuring waiting room and front desk appearance is professional and clean

Skills

Customer service

Communication

Computer skills

Education

A.A./A.S.

Vocational/Technical training

Tools

MS Office / database software

Job description

Fairview Health Services in Minnesota seeks a Patient Services Coordinator to manage scheduling, front desk duties, and patient check-in in a welcoming environment. You will handle forms, collect demographics, and maintain accurate records while ensuring privacy and courtesy.

The role emphasizes excellent customer service, efficient communication, and the ability to adapt to changes in appointments. Training and a supportive team help maintain smooth clinic operations.