Patient Experience Coordinator - Vision Care Front Desk

MyEyeDr; Long Meadows (MD); Presencial; USD 24.000 - 28.000; Jornada completa

Descripción de la vacante

MyEyeDr. in Maryland is seeking a Patient Service Coordinator to deliver personalized front desk experiences during check-in/out. No optical experience?

You’ll receive training and tools to learn the industry and help patients see and live their best lives. This role reports to the Office General Manager, with some weekend and evening shifts required. You will verify insurance, educate patients on options at check-in/out, confirm appointments, and manage multiple phone lines while greeting

Formación

• Experience in a front desk, reception, or customer-facing role supporting administrative tasks.
• Ability to organize and prioritize multiple tasks while delivering best-in-class service.
• Flexible and collaborative team player with a positive attitude.

Responsabilidades

• Provide patients a personalized check-in/out process experience.
• Verify insurance plans and educate patients on options at check-in/out.
• Assist with appointment confirmations and patient outreach in coordination with Doctor availability.
• Multitask with multiple phone lines, greet patients, walk-ins, and support staff as needed.
• Potential cross-training to other office support roles as needed by office.
• Collaborate with doctors and team to ensure a seamless patient experience.

Conocimientos

Front desk experience

Customer service

Administrative duties

Communication skills

Descripción del empleo

MyEyeDr. in Maryland is seeking a Patient Service Coordinator to deliver personalized front desk experiences during check-in/out. No optical experience?

You’ll receive training and tools to learn the industry and help patients see and live their best lives. This role reports to the Office General Manager, with some weekend and evening shifts required. You will verify insurance, educate patients on options at check-in/out, confirm appointments, and manage multiple phone lines while greeting