Patient Experience Coordinator - Vision Care Front Desk

MyEyeDr.; Cypress (TX); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Bonuses and commission

Medical and dental coverage

Vision coverage and associate benefits

401K with company match

PTO and paid holidays from day one

Job summary

MyEyeDr. is seeking a Patient Service Coordinator to manage front desk operations during check-in and check-out, delivering personalized patient experiences. No optical experience?

Training and tools will be provided to help you learn the vision care industry and support our patients' needs. This role reports to the Office General Manager and may include some weekend and evening shifts as part of our flexible schedule.

Qualifications

• Experience in a front desk, reception, or customer facing role supporting administrative duties.
• Strong organizational skills and ability to multi-task under pressure.
• Friendly, patient-centric approach and teamwork mindset.
• Proficient in computer use and written/oral communication.

Responsibilities

• Provide patients a personalized check in/out experience that is timely and seamless.
• Verify insurance plans and educate patients on options at check in/out.
• Assist in appointment confirmations and patient outreach with Doctor availability.
• Manage multiple phone lines, greet patients and walk-ins, and support staff as needed.
• Cross-train to other office roles as needed to support office needs.
• Collaborate with doctors and team to ensure a seamless patient experience.

Skills

Front desk experience

Customer service

Computer literacy

Communication skills

Job description

MyEyeDr. is seeking a Patient Service Coordinator to manage front desk operations during check-in and check-out, delivering personalized patient experiences. No optical experience?

Training and tools will be provided to help you learn the vision care industry and support our patients' needs. This role reports to the Office General Manager and may include some weekend and evening shifts as part of our flexible schedule.