Urgent Care Patient Access Coordinator

MedStar Health; Hyattsville (MD); On-site; USD 26,000 - 45,000; Full time

Job summary

MedStar Health Urgent Care is seeking a friendly patient services representative to greet guests, schedule appointments, verify insurance, collect co-pays, and input demographics.

You will manage patient flow, process time-of-service payments, update records, and assist with inquiries while upholding MedStar's standards.

The role emphasizes teamwork, accuracy, and compassionate service, with opportunities to participate in quality improvement and learn new technologies.

Qualifications

• Excellent interpersonal and customer service skills.
• Knowledge of medical terminology and effective communication.
• Ability to perform in a high‑pressure environment and manage multiple tasks.

Responsibilities

• Greet patients and greet/coordinate intake at front desk.
• Verify insurance, collect co-pays, post payments, and update demographics.
• Schedule appointments and manage referrals and tests as needed.
• Answer calls, provide triage and relay messages to the team.
• Maintain accurate records and ensure timely data entry into the system.
• Support workflow to optimize patient flow and assist providers.

Skills

Interpersonal communication

Customer service

Telephone etiquette

Medical terminology

Oral and written communication

Ability to work under pressure

Prioritization

Education

High School Diploma or GED

Tools

IDX/GE Centricity

Job description

MedStar Health Urgent Care is seeking a friendly patient services representative to greet guests, schedule appointments, verify insurance, collect co-pays, and input demographics.

You will manage patient flow, process time-of-service payments, update records, and assist with inquiries while upholding MedStar's standards.

The role emphasizes teamwork, accuracy, and compassionate service, with opportunities to participate in quality improvement and learn new technologies.