Patient Services Specialist — Front Desk & Care Coordination

Spine & Sport Physical Therapy; Encinitas (CA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical plans

Vision plans

Dental plans

Paid time off

Student loan repayment options

Professional development

Job summary

Spine & Sport Physical Therapy is seeking a Patient Services Representative to greet patients, manage appointments, and verify insurance details at our Encinitas clinic. You will support the front desk and coordinate with clinical staff to ensure a smooth patient journey.

Join a team focused on exceptional customer service in a dynamic outpatient setting. This full-time role offers a competitive hourly wage and opportunities for growth through clinic operations support.

Qualifications

• High school diploma or equivalent; healthcare administration education is a plus.
• Experience in a customer service role, preferably in healthcare.
• Proficiency with office software and scheduling systems.
• Strong interpersonal skills and professional demeanor in a fast-paced environment.
• Attention to detail and accuracy in handling patient information.

Responsibilities

• Greet and assist patients with a welcoming, professional demeanor.
• Schedule appointments and respond to patient inquiries in person and by phone.
• Collect and verify patient information and insurance details.
• Support front office operations and coordinate with clinical staff.
• Assist in day-to-day reception duties and maintain organized records and payments.
• Maintain clean reception area and stock supplies.

Skills

Customer service

Interpersonal skills

Attention to detail

Professionalism

Education

High school diploma or equivalent

Healthcare administration education (a plus)

Tools

Office software

Scheduling systems

Job description

Spine & Sport Physical Therapy is seeking a Patient Services Representative to greet patients, manage appointments, and verify insurance details at our Encinitas clinic. You will support the front desk and coordinate with clinical staff to ensure a smooth patient journey.

Join a team focused on exceptional customer service in a dynamic outpatient setting. This full-time role offers a competitive hourly wage and opportunities for growth through clinic operations support.