Patient Care & Scheduling Specialist (PT Clinic)

SportsMed Physical Therapy; Riverdale Park (MD); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Career growth

Competitive pay

Benefits, PTO, holidays

401k match

Pay range $20–$24/hr

Job summary

SportsMed Physical Therapy is seeking a Patient Coordinator to join our front desk team. The role focuses on welcoming patients, scheduling appointments, verifying insurance benefits, and maintaining accurate patient data in our outpatient clinics.

You will handle in-person and phone inquiries, ensure timely appointment scheduling, complete insurance verifications, and assist the team in meeting office goals while delivering excellent customer service.

Qualifications

• The Patient Coordinator will assist the patients and visitors that enter our Physical Therapy Centers.
• This person will be responsible for handling the daily tasks of our front desk operations.
• This includes scheduling/rescheduling appointments, communicating with insurance companies to obtain benefit verification and authorization, and ensuring data is entered in an accurate and timely manner.
• The Patient Coordinator is a key position allowing the right person great growth opportunities with SportsMed Physical Therapy.
• Bring your outstanding commitment to customer service and come grow with us!

Responsibilities

• Welcome patients and visitors, in person, or on the telephone, and answering or referring inquiries.
• Optimize patient satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
• Complete insurance verifications
• Ensure availability of treatment information by filing and retrieving patient records.
• Keep patient appointments on schedule by notifying provider of patient’s arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
• Maintain patient accounts by obtaining, recording, and updating personal and financial information.
• Obtain revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims.
• Protect patients’ rights by maintaining confidentiality of personal and financial information.
• Maintain operations by following policies and procedures; reporting needed changes.
• Contribute to team effort by accomplishing related results as needed.

Skills

Fast-paced work environment

Multitasking

Flexibility

Phone etiquette

Customer service

Time management

Organization

Attention to detail

EMR systems

Microsoft Excel

Microsoft Outlook

Tools

EMR Systems

Microsoft Excel

Microsoft Outlook

Job description

SportsMed Physical Therapy is seeking a Patient Coordinator to join our front desk team. The role focuses on welcoming patients, scheduling appointments, verifying insurance benefits, and maintaining accurate patient data in our outpatient clinics.

You will handle in-person and phone inquiries, ensure timely appointment scheduling, complete insurance verifications, and assist the team in meeting office goals while delivering excellent customer service.