Patient Experience Coordinator: Scheduling & Front Desk

Hartford HealthCare; Bridgeport (CT); On-site; USD 42,000 - 52,000; Full time

Job summary

Hartford HealthCare Medical Group in Bridgeport, CT seeks a Patient Service Coordinator to greet patients, register them, answer routine questions, and maintain records to ensure a positive patient experience. The role emphasizes accurate scheduling, privacy compliance, and smooth office operations.

Responsibilities include using Epic and patient portals to manage scheduling, handling insurance verifications, and collecting payments.

Qualifications

• High school diploma or equivalent preferred.
• Experience in a fast-paced medical office preferred.
• Epic experience preferred.

Responsibilities

• Greet patients, register and answer routine questions.
• Schedule appointments and manage patient access.
• Verify insurance and collect co-pays.
• Use Epic and patient portal for scheduling and records.
• Provide exceptional customer service according to the HHC brand.
• Coordinate communication between patients and healthcare providers.

Skills

Customer service

Communication

Phone etiquette

Education

High school diploma

Tools

Epic

Job description

Hartford HealthCare Medical Group in Bridgeport, CT seeks a Patient Service Coordinator to greet patients, register them, answer routine questions, and maintain records to ensure a positive patient experience. The role emphasizes accurate scheduling, privacy compliance, and smooth office operations.

Responsibilities include using Epic and patient portals to manage scheduling, handling insurance verifications, and collecting payments.