Patient Experience Coordinator — Rehab Clinic

Spear; New York (NY); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

One Medical membership

Mental Health benefits

Medical, Dental, Vision benefits

401(K) Safe Harbor Match

Paid time off & holidays

Commuter FSA

Gym membership discounts

Company events

Job summary

Spear Physical and Occupational Therapy in Elmhurst, Queens, seeks a Care Coordinator to welcome patients and manage appointment flow, answering calls and emails within 2 hours and within 24 hours.

The role guides patients through our out-of-network experience and greets every patient with a smile, delivering five-star service. We foster a collaborative, caring environment that supports career growth for all team members.

Qualifications

• Previous customer service experience is required.
• Must be hospitable, welcoming and team-oriented.
• Strong communication skills and ability to multi-task.
• Attention to detail and willingness to grow professionally.

Responsibilities

• Respond to phone calls and emails within 2 hours and within 24 hours.
• Welcome patients and guide them through the clinic experience.
• Help manage appointment flow and coordinate patient care activities.
• Deliver five-star customer service and support teamwork.

Skills

Customer service

Hospitable

Communication

Multi-tasking

Attention to detail

Teamwork

Education

BA/BS degree preferred

Job description

Spear Physical and Occupational Therapy in Elmhurst, Queens, seeks a Care Coordinator to welcome patients and manage appointment flow, answering calls and emails within 2 hours and within 24 hours.

The role guides patients through our out-of-network experience and greets every patient with a smile, delivering five-star service. We foster a collaborative, caring environment that supports career growth for all team members.