Patient Experience Coordinator - Rehab Clinic

Spear; New York (NY); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

One Medical membership

Mental health benefits

Medical Benefits

Dental Benefits

Vision Benefits

Commuter FSA

Job summary

Spear Physical and Occupational Therapy in New York seeks a Care Coordinator to welcome patients, respond to calls and emails within 2 hours and guide them through the out-of-network process with a warm, professional approach.

The role emphasizes 5-star customer service, teamwork, attention to detail, and growth within a community-focused clinic that values empathy and clear communication with patients and staff.

Qualifications

• Previous customer service experience.
• Hospitable, welcoming, and team-oriented.
• Strong communication skills and ability to multi-task.
• Strong attention to detail and willingness to grow.

Responsibilities

• Respond to phone calls and emails within 2 hours and within 24 hours.
• Greet patients and guide them through the out-of-network experience.
• Provide 5-star customer service and support to patients and team members.

Skills

Customer service

Team oriented

Strong communication

Multi-tasking

Attention to detail

Education

BA/BS degree preferred

Job description

Spear Physical and Occupational Therapy in New York seeks a Care Coordinator to welcome patients, respond to calls and emails within 2 hours and guide them through the out-of-network process with a warm, professional approach.

The role emphasizes 5-star customer service, teamwork, attention to detail, and growth within a community-focused clinic that values empathy and clear communication with patients and staff.