Care Coordinator & 5-Star Patient Experience Lead

Spear Physical and Occupational Therapy; New York (NY); On-site; USD 15,000 - 25,000; Full time

Benefits offered by this job

One Medical membership

Mental Health benefits

Medical, Dental, Vision

401K Safe Harbor Match

PTO and holidays

Commuter benefits

Gym membership discounts

Company events

Job summary

Spear Physical and Occupational Therapy seeks a qualified Care Coordinator for our Jackson Heights, Queens location. You will welcome patients, manage appointment flow, and respond to inquiries within 2 hours and within 24 hours.

Role emphasizes guiding patients through the out-of-network experience and delivering 5-star customer service in a collaborative, community-focused environment.

Qualifications

• Previous customer service experience.
• Hospitable, welcoming, and team-oriented.
• Strong communication skills and ability to multi-task.
• Attention to detail and willingness to grow.

Responsibilities

• Support patient care and ensure patients feel welcomed and valued.
• Respond to phone calls and emails within 2 hours and within 24 hours.
• Guide patients through the out-of-network experience and greet all patients entering the clinic with a smile.
• Deliver 5-star customer service in a collaborative environment.

Skills

Customer service

Hospitality

Communication

Multi-tasking

Attention to detail

Education

BA/BS preferred

Job description

Spear Physical and Occupational Therapy seeks a qualified Care Coordinator for our Jackson Heights, Queens location. You will welcome patients, manage appointment flow, and respond to inquiries within 2 hours and within 24 hours.

Role emphasizes guiding patients through the out-of-network experience and delivering 5-star customer service in a collaborative, community-focused environment.