Patient Experience Coordinator – PT Front Desk

SportsMed Physical Therapy, Inc.; Union City (NJ); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Medical benefits

Life and disability insurance

PTO

Paid holidays

401k with match

Job summary

SportsMed Physical Therapy, Inc. seeks a Patient Coordinator to join our Northern New Jersey clinics. You will manage front desk tasks, schedule appointments, verify benefits, and ensure accurate data entry while supporting the team in hitting office goals.

The role emphasizes outstanding customer service, professionalism, and the ability to thrive in a fast-paced setting. Benefits include medical, life and disability insurance, PTO, sick time, holidays, a 401k match, and competitive pay based

Qualifications

• Experience working in a Physical therapy environment, medical office, or hospitality background with a strong emphasis on customer service.
• Excellent career growth opportunity.
• Competitive pay based on experience and added value.

Responsibilities

• Welcome patients and visitors, in person, or on the telephone, and answering or referring inquiries.
• Optimize patient satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
• Complete insurance verifications
• Ensure availability of treatment information by filing and retrieving patient records.
• Keep patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
• Maintain patient accounts by obtaining, recording, and updating personal and financial information.
• Obtain revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims.
• Protect patients' rights by maintaining confidentiality of personal and financial information.
• Maintain operations by following policies and procedures; reporting needed changes.
• Contribute to team effort by accomplishing related results as needed.
• An ability to work in a fast-paced environment
• Multitasking skills
• Flexibility
• Professional Telephone skills
• Excellent customer service skills
• Superior Time Management
• Organization skills
• Attention to detail

Skills

Customer service

Multitasking

Time management

Organization

Attention to detail

Phone etiquette

Bilingual Spanish (preferred)

Tools

EMR Systems

Microsoft Excel

Microsoft Outlook

Job description

SportsMed Physical Therapy, Inc. seeks a Patient Coordinator to join our Northern New Jersey clinics. You will manage front desk tasks, schedule appointments, verify benefits, and ensure accurate data entry while supporting the team in hitting office goals.

The role emphasizes outstanding customer service, professionalism, and the ability to thrive in a fast-paced setting. Benefits include medical, life and disability insurance, PTO, sick time, holidays, a 401k match, and competitive pay based