Patient Experience Coordinator (Part-Time)

Trinity Health; Brighton (VT); On-site; USD 22,000 - 30,000; Part time

Benefits offered by this job

Day-one benefits

Job summary

Trinity Health IHA Medical Group is seeking a Medical Receptionist to be the first point of contact for patients, delivering outstanding service and supporting efficient office operations for exceptional patient care. Responsibilities include welcoming patients, verifying information, scheduling appointments, answering phones, collecting payments, and assisting with MyChart and records.

A High School Diploma or GED is required, no licensure is needed, and 1–2 years in a medical or customer

Qualifications

• High school diploma or GED required; work permit for teens optional but preferred.
• Course work in insurance/billing or medical practice education is a plus.
• No licensure required to apply.

Responsibilities

• Welcome patients and visitors with professionalism and compassion.
• Check patients in and verify registration and insurance information.
• Schedule, confirm, and reschedule appointments.
• Answer phones, respond to inquiries, and route messages appropriately.
• Collect payments and support accurate billing processes.
• Assist with patient communications, paperwork, and MyChart support.
• Maintain patient records and support day-to-day office operations.
• Partner with providers and clinical staff to ensure a smooth patient experience.

Skills

Customer service

Communication skills

Phone etiquette

Education

High School Diploma or GED

Job description

Trinity Health IHA Medical Group is seeking a Medical Receptionist to be the first point of contact for patients, delivering outstanding service and supporting efficient office operations for exceptional patient care. Responsibilities include welcoming patients, verifying information, scheduling appointments, answering phones, collecting payments, and assisting with MyChart and records.

A High School Diploma or GED is required, no licensure is needed, and 1–2 years in a medical or customer