Medical Receptionist – Patient Experience Lead

IHA; Oxford (MI); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Day-one benefits

Job summary

Trinity Health IHA Medical Group is seeking a Medical Receptionist to be the first point of contact for patients. You will help create a positive experience while supporting efficient office operations and exceptional patient care.

Responsibilities include welcoming patients, verifying insurance, scheduling, answering calls, collecting payments, and assisting with MyChart. A High School Diploma or GED is required, with 1–2 years of related experience preferred.

Qualifications

• High school diploma or GED is required.
• 1-2 years of experience in medical office or customer service is preferred.
• Course work in insurance/billing is optional but helpful.

Responsibilities

• Welcome patients and visitors with professionalism and compassion.
• Check patients in and verify registration and insurance information.
• Schedule, confirm, and reschedule appointments.
• Answer phones, respond to inquiries, and route messages appropriately.
• Collect payments and support accurate billing processes.
• Assist with patient communications, paperwork, and MyChart support.
• Maintain patient records and support day-to-day office operations.
• Partner with providers and clinical staff to ensure a smooth patient experience.

Education

High School Diploma or GED

Job description

Trinity Health IHA Medical Group is seeking a Medical Receptionist to be the first point of contact for patients. You will help create a positive experience while supporting efficient office operations and exceptional patient care.

Responsibilities include welcoming patients, verifying insurance, scheduling, answering calls, collecting payments, and assisting with MyChart. A High School Diploma or GED is required, with 1–2 years of related experience preferred.