Patient Experience Coordinator - Day-One Benefits

Able Too Work; Michigan; On-site; USD 32,000 - 45,000; Full time

Job summary

Trinity Health IHA Medical Group is seeking a customer-focused Medical Receptionist to join our team. You will be the first point of contact for patients, helping create a positive experience while supporting efficient office operations and excellent patient care.

Responsibilities include welcoming patients, verifying insurance, scheduling appointments, answering phones, collecting payments, and assisting with MyChart.

Qualifications

• High School Diploma or GED; applicants aged 15–17 may apply with a valid work permit from their high school.
• CREDENTIALS/LICENSURE: None
• MINIMUM EXPERIENCE: 1–2 years of experience in a medical or physician office or customer service environment preferred.

Responsibilities

• Welcome patients and visitors with professionalism and compassion.
• Check patients in and verify registration and insurance information.
• Schedule, confirm, and reschedule appointments.
• Answer phones, respond to inquiries, and route messages appropriately.
• Collect payments and support accurate billing processes.
• Assist with patient communications, paperwork, and MyChart support.
• Maintain patient records and support day-to-day office operations.
• Partner with providers and clinical staff to ensure a smooth patient experience.

Skills

Customer service

Communication

Phone handling

Education

High School Diploma

Tools

MyChart

Job description

Trinity Health IHA Medical Group is seeking a customer-focused Medical Receptionist to join our team. You will be the first point of contact for patients, helping create a positive experience while supporting efficient office operations and excellent patient care.

Responsibilities include welcoming patients, verifying insurance, scheduling appointments, answering phones, collecting payments, and assisting with MyChart.