Patient Experience Coordinator - Outpatient PT Clinic

CORA Physical Therapy; Jacksonville, Northern (FL, KY); Hybrid; USD 30,000 - 38,000; Full time

Benefits offered by this job

Competitive Pay

Time Off & Holidays

Full Benefits Package

401(k) Program

Tuition Reimbursement

Professional Development

Technology that Works for You

Job summary

CORA Physical Therapy in Jacksonville, FL is seeking a Patient Services Coordinator to be the friendly face at the front desk, greet patients, answer calls, verify benefits, and manage payments. You’ll help ensure a smooth patient experience by projecting empathy and professionalism in a fast-paced outpatient clinic.

You’ll need strong communication and organization, a high school diploma or GED, and proficiency with Word and Excel. Bilingual Spanish is a plus.

Qualifications

• High school diploma or GED required.
• Recent customer service experience required.
• Proficient in Microsoft Word and Excel.

Responsibilities

• Greet patients warmly and build rapport at the front desk.
• Screen calls, take messages and relay information.
• Verify insurance benefits and explain financial responsibilities.
• Manage referrals, scans, and patient paperwork.
• Collect co-pays and balance daily transactions.
• Maintain a clean, welcoming clinic environment.

Skills

Customer Service

MS Word

MS Excel

Communication

Organization

Time Management

Spanish

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

CORA Physical Therapy in Jacksonville, FL is seeking a Patient Services Coordinator to be the friendly face at the front desk, greet patients, answer calls, verify benefits, and manage payments. You’ll help ensure a smooth patient experience by projecting empathy and professionalism in a fast-paced outpatient clinic.

You’ll need strong communication and organization, a high school diploma or GED, and proficiency with Word and Excel. Bilingual Spanish is a plus.