Patient Experience Coordinator - Outpatient Therapy

Gilder Search Group; Boca Raton, Northern (FL, KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Outpatient Setting

Competitive Pay

Generous PTO

Full Benefits Package

401(k) Program

Tuition Reimbursement

Career Growth

AI-powered tools

Job summary

CORA Physical Therapy is seeking a Patient Services Coordinator at its West Boca Raton Clinic, responsible for welcoming patients, handling front desk tasks, and ensuring a smooth patient experience. You will assist with calls, insurance verification, and collections while maintaining a warm, organized reception area.

The role emphasizes customer service, teamwork, and operational support in an outpatient setting with opportunities for professional growth and training in EMR tools and

Qualifications

• High school diploma or GED is required.
• Recent customer service experience is required.
• Proficiency in Microsoft Word and Excel is expected.

Responsibilities

• Greet patients and build rapport in person and by phone.
• Screen calls, take messages, and relay information as needed.
• Verify outpatient therapy insurance benefits and explain financial responsibilities.
• Manage referrals and prescriptions; communicate first visit expectations.
• Scan insurance and ID cards into patient files.
• Collect co-pays and deductibles; balance daily receipts and submit charges.
• Maintain a clean, welcoming clinic environment per CDC guidelines.

Skills

Customer service

Microsoft Word

Excel

Education

High school diploma or GED

Tools

EMR systems

Job description

CORA Physical Therapy is seeking a Patient Services Coordinator at its West Boca Raton Clinic, responsible for welcoming patients, handling front desk tasks, and ensuring a smooth patient experience. You will assist with calls, insurance verification, and collections while maintaining a warm, organized reception area.

The role emphasizes customer service, teamwork, and operational support in an outpatient setting with opportunities for professional growth and training in EMR tools and