Front Desk Patient Services Coordinator - Outpatient Care

CORA Physical Therapy; Nocatee (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Outpatient Setting

Competitive Pay

Paid Time Off

Full Benefits Package

401(k) Program

Tuition Reimbursement

Professional Development

Technology that Works for You

Job summary

CORA Physical Therapy is seeking a Patient Services Coordinator to join our outpatient clinics. You will handle front desk tasks, greet patients, and coordinate calls and referrals to ensure a smooth first visit and excellent patient experience.

Ideal candidates bring recent customer service experience, strong communication skills, and proficiency with Word and Excel. Healthcare office familiarity and Spanish fluency are a plus.

Qualifications

• High school diploma or GED required.
• Recent customer service experience required.
• Proficient in Microsoft Word and Excel.
• Strong communication, organization, and time management skills.
• Reliable, honest, and adaptable in fast-paced team environments.
• Preferred: healthcare office experience, basic medical terminology, and fluency in Spanish.

Responsibilities

• Greet patients warmly and build rapport through in-person and phone interactions.
• Screen and answer incoming calls promptly; take messages, and relay information as needed.
• Verify outpatient therapy insurance benefits (where applicable) and advise patients of financial responsibilities such as co-pays, deductibles, or co-insurance.
• Manage incoming physician referrals and prescriptions; communicate first visit expectations to new patients.
• Scan insurance cards, ID cards, and relevant paperwork into patient files.
• Collect co-pays and deductibles, provide receipts, balance daily collections, and submit charges to the Clinic Manager.
• Maintain a clean, organized, and welcoming clinic environment; sanitize spaces according to CDC guidelines.

Skills

Customer service

Communication

Organization

Time management

Adaptability

Education

High school diploma or GED

Tools

Microsoft Word

Excel

Job description

CORA Physical Therapy is seeking a Patient Services Coordinator to join our outpatient clinics. You will handle front desk tasks, greet patients, and coordinate calls and referrals to ensure a smooth first visit and excellent patient experience.

Ideal candidates bring recent customer service experience, strong communication skills, and proficiency with Word and Excel. Healthcare office familiarity and Spanish fluency are a plus.