Front Desk & Patient Experience Coordinator

Gilder Search Group; Jacksonville (FL); On-site; USD 32,000 - 50,000; Full time

Benefits offered by this job

Outpatient setting

Competitive pay

Generous PTO

Full benefits

401(k) program

Tuition reimbursement

Professional development

EMR tools

Job summary

CORA Physical Therapy is hiring a Patient Services Coordinator at the North Jacksonville Clinic in Jacksonville, FL. You will be the first point of contact, greeting patients, handling calls, verifying benefits, and guiding patients through financial aspects of care.

You’ll also manage referrals, scan documents, collect payments, and keep the front desk organized and welcoming, while maintaining high standards of patient experience.

Qualifications

• High school diploma or GED required.
• Recent customer service experience required.
• Proficient in Microsoft Word and Excel.
• Strong communication, organization and time management skills.
• Reliable, honest and adaptable in fast-paced team environments.
• Preferred: Healthcare office experience and fluency in Spanish.

Responsibilities

• Greet patients warmly and build rapport in person and by phone.
• Screen and answer incoming calls; take messages and relay information.
• Verify outpatient therapy insurance benefits and explain financial responsibilities.
• Manage incoming referrals and prescriptions; communicate first visit expectations.
• Scan insurance and ID cards into patient files.
• Collect co-pays and deductibles, balance daily collections, and submit charges.
• Maintain a clean, welcoming clinic environment and sanitize per CDC guidelines.

Skills

Customer service

Communication

Organization

Time management

Spanish (preferred)

Education

High school diploma or GED

Tools

Microsoft Word

Excel

Job description

CORA Physical Therapy is hiring a Patient Services Coordinator at the North Jacksonville Clinic in Jacksonville, FL. You will be the first point of contact, greeting patients, handling calls, verifying benefits, and guiding patients through financial aspects of care.

You’ll also manage referrals, scan documents, collect payments, and keep the front desk organized and welcoming, while maintaining high standards of patient experience.