Patient Services Coordinator - Front Desk & Patient Experience

Gilder Search Group; Town of Florida, Northern (NY, KY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

CORA Physical Therapy is seeking a Patient Services Coordinator to join our outpatient clinic team. You’ll welcome patients, handle scheduling, insurance verifications, and front desk duties to ensure a smooth first impression.

You’ll interact with patients in person and by phone, manage referrals, collect payments, and maintain a welcoming, organized space. This role rewards reliability, strong communication, and teamwork in a fast-paced clinical office.

Qualifications

• High school diploma or GED required.
• Recent customer service experience required.
• Proficient in Microsoft Word and Excel.
• Strong communication, organization, and time management skills.
• Preferred: healthcare office experience and fluency in Spanish.

Responsibilities

• Greet patients warmly and build rapport through in-person and phone interactions.
• Screen and answer incoming calls promptly; take messages, and relay information as needed.
• Verify outpatient therapy insurance benefits and advise patients of co-pays/deductibles/co-insurance.
• Manage incoming physician referrals and prescriptions; communicate first visit expectations to new patients.
• Scan insurance cards, ID cards, and relevant paperwork into patient files.
• Collect co-pays and deductibles, provide receipts, balance daily collections, and submit charges.
• Maintain a clean, organized, and welcoming clinic environment; sanitize spaces per CDC guidelines.

Skills

Customer service

Communication

Organization

Time management

Reliability

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

CORA Physical Therapy is seeking a Patient Services Coordinator to join our outpatient clinic team. You’ll welcome patients, handle scheduling, insurance verifications, and front desk duties to ensure a smooth first impression.

You’ll interact with patients in person and by phone, manage referrals, collect payments, and maintain a welcoming, organized space. This role rewards reliability, strong communication, and teamwork in a fast-paced clinical office.