Patient Experience Coordinator — Onsite Front Desk

Akron Children's Hospital; Hudson (OH); On-site; USD 33,000 - 42,000; Full time

Job summary

Akron Children's Hospital in Hudson, OH is seeking a dedicated Patient Service Representative to provide front-desk and patient-facing services, including visit preparation, arrival/departure support, and payment processing.

The role emphasizes friendly patient interactions, accurate scheduling, co-pay collection, and coordination with care teams to ensure a positive patient experience. Onsite, full-time, 80 hours bi-weekly.

Qualifications

• High school diploma or equivalent required.
• Experience in healthcare setting preferred.
• Familiarity with medical terminology preferred.
• Experience with Microsoft Office and scheduling systems preferred.

Responsibilities

• Greet patients and families and respond promptly to questions and requests.
• Handle at-service tasks such as visit prep, co-pay collection, and patient tracking under supervision.
• Schedule patient visits and diagnostic testing per hospital procedures.
• Manage payors and collect co-pays.
• Complete routine clerical tasks including faxing, copying, filing, mailings, and messages.
• Maintain front desk inventory and coordinate with staff.
• Prioritize workloads to ensure smooth office operation.
• Ensure clean and orderly waiting area and work space.
• Assist with cross-coverage of clerical duties.
• Ensure HIPAA compliance.
• Other duties as required.

Skills

Interpersonal skills

Scheduling

Healthcare experience

Microsoft Office

Education

High school diploma or equivalent

Tools

Scheduling software

Job description

Akron Children's Hospital in Hudson, OH is seeking a dedicated Patient Service Representative to provide front-desk and patient-facing services, including visit preparation, arrival/departure support, and payment processing.

The role emphasizes friendly patient interactions, accurate scheduling, co-pay collection, and coordination with care teams to ensure a positive patient experience. Onsite, full-time, 80 hours bi-weekly.