Front Desk & Patient Experience Specialist

Akron Children's; Canton (OH); On-site; USD 21,000 - 26,000; Full time

Job summary

Akron Children’s Hospital is seeking a Patient Service Representative to provide frontline services, greet families, and ensure a welcoming experience.

The role handles visit preparation, co-pay collection, scheduling, and communications while supporting HIPAA compliance and a clean, organized front desk. Ideal candidates have office or healthcare experience and proficiency with Microsoft Office.

Qualifications

• Experience in a general office setting preferred.
• Experience in healthcare environment preferred.
• Experience using computerized scheduling systems preferred.
• Knowledge of medical terminology preferred.

Responsibilities

• Greets and assists patients and families, providing prompt, caring responses.
• Performs visit preparation, co-pay collection, patient tracking and related duties under supervision.
• Schedules patient visits and diagnostic testing per hospital procedures.
• Manages third-party payors and collection of co-pays.
• Fulfills routine clerical tasks: faxing, copying, filing, mailings, messages.
• Maintains front desk inventory and communicates needs to staff.
• Sets and revises priorities to keep operations running smoothly.
• Ensures department appearance and waiting area cleanliness.
• Provides cross-coverage as needed for clerical/administrative tasks.
• Ensures HIPAA compliance is followed.
• Performs other duties as required.

Skills

Interpersonal skills

Organizational skills

Basic math skills

Communication skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Akron Children’s Hospital is seeking a Patient Service Representative to provide frontline services, greet families, and ensure a welcoming experience.

The role handles visit preparation, co-pay collection, scheduling, and communications while supporting HIPAA compliance and a clean, organized front desk. Ideal candidates have office or healthcare experience and proficiency with Microsoft Office.