Patient Experience Coordinator – Multi‑Site & Flexible Scheduling

Hartford HealthCare; Meriden (CT); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Career growth

Education & training

Benefits package

Generous PTO

Referral bonus

Wellness programs

Employee discounts

Flexible scheduling

401K with match

Clinical specialties

Job summary

Hartford HealthCare Medical Group in Meriden, CT, is seeking a friendly front desk professional to greet patients, register arrivals, and manage appointment scheduling. You will handle calls, verify prep requirements, and support accurate communications across the day-to-day schedule.

The role requires a customer-focused attitude, strong teamwork, and adaptability in a busy medical office. On-site work with opportunities for cross-team collaboration across Connecticut locations.

Qualifications

• High school diploma or equivalent
• Relevant experience in a fast-paced medical office highly preferred
• Epic experience preferred
• Positive, customer-focused approach with commitment to patient care
• Ability to adapt quickly in a fast-paced environment juggling tasks
• Strong teamwork and communication skills; language skills a plus

Responsibilities

• Provide outstanding and professional customer service to ensure efficiency and a positive patient experience
• Warmly greet and register arriving patients
• Answer incoming calls promptly and direct calls by urgency and subject matter
• Schedule new patient appointments accurately and inform patients of prep requirements
• Review daily appointment confirmations for accuracy and communications
• Collect co-payments and explain office billing policies; maintain waiting room cleanliness
• Travel to satellite offices as needed to support regional operations

Skills

Customer service

Communication skills

Team collaboration

Multitasking

Education

High school diploma

Tools

Epic systems

Microsoft Office

Job description

Hartford HealthCare Medical Group in Meriden, CT, is seeking a friendly front desk professional to greet patients, register arrivals, and manage appointment scheduling. You will handle calls, verify prep requirements, and support accurate communications across the day-to-day schedule.

The role requires a customer-focused attitude, strong teamwork, and adaptability in a busy medical office. On-site work with opportunities for cross-team collaboration across Connecticut locations.