Multisite Patient Services Coordinator

Hartford HealthCare; Plainville (CT); On-site; USD 37,000 - 48,000; Full time

Benefits offered by this job

Competitive benefits

Career development

Job summary

Hartford HealthCare is seeking a friendly, patient-centered Front Desk Assistant to greet patients, manage registrations, and coordinate scheduling across Plainville and Southington offices.

The role requires strong communication, multitasking in a busy medical setting, and a willingness to travel between locations. Experience with Epic and MS Office is preferred, with a commitment to delivering excellent patient care.

Qualifications

• High school diploma or equivalent preferred.
• Experience in a fast-paced medical office preferred; multispecialty.
• Epic experience preferred.
• Positive, customer-focused approach, with commitment to patient care.
• Ability to multitask in a fast-paced environment.
• Proven ability to work effectively in a team environment.
• Excellent verbal communication skills; multilingual ability desirable.
• Solid working knowledge of Microsoft Office.

Responsibilities

• Warmly greets and registers arriving patients.
• Answers incoming calls promptly, evaluates priority, and directs calls as needed.
• Schedules new patient appointments accurately and informs patients of prep requirements.
• Reviews daily Televox appointment confirmations for accuracy and communication.
• Collects co-payments and explains office billing policies to patients.
• Travel between Plainville and Southington offices as required.

Skills

Customer service

Verbal communication

Teamwork

Medical terminology

Bilingual desirable

Travel coordination

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Hartford HealthCare is seeking a friendly, patient-centered Front Desk Assistant to greet patients, manage registrations, and coordinate scheduling across Plainville and Southington offices.

The role requires strong communication, multitasking in a busy medical setting, and a willingness to travel between locations. Experience with Epic and MS Office is preferred, with a commitment to delivering excellent patient care.