Patient Experience Coordinator — Mental Health Clinic

LifeStance Health Inc.; Walnut Creek (CA); Vor Ort; USD 26.000 - 37.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Dental insurance

Vision insurance

AD&D

Short and long-term disability

Life insurance

401k with employer match

Paid parental leave

Paid time off

Holiday pay

Employee Assistance Program

Zusammenfassung

LifeStance Health is seeking a Practice Coordinator to manage front office activities, ensuring excellent patient service for in-person and remote patients and clinicians.

Responsibilities include greeting patients, handling scheduling, billing queries, and telehealth support, while maintaining HIPAA compliance and coordinating with clinicians. This role requires strong communication and multitasking in a full-time on-site setting at our Walnut Creek location.

Qualifikationen

• High School or equivalent required; Associate or Bachelor’s preferred.
• 1+ years in healthcare operations or customer service preferred.
• Strong communication and ability to work with patients and clinicians.

Aufgaben

• Manage front office daily activities and ensure quality patient service.
• Greet and check in/out patients; assist with scheduling and billing queries.
• Coordinate with clinicians and patients; support telehealth access.
• Collect co-pays and verify insurance; manage patient portal issues.
• Audit clinician schedules for appointment accuracy; maintain a clean office.
• Support in-office and remote patient engagement and service delivery.

Kenntnisse

Multitasking

Independent worker

Strong communication

MS Office & EMRs

HIPAA compliance

Ausbildung

High School or equivalent

Tools

EMRs

Microsoft Office

Jobbeschreibung

LifeStance Health is seeking a Practice Coordinator to manage front office activities, ensuring excellent patient service for in-person and remote patients and clinicians.

Responsibilities include greeting patients, handling scheduling, billing queries, and telehealth support, while maintaining HIPAA compliance and coordinating with clinicians. This role requires strong communication and multitasking in a full-time on-site setting at our Walnut Creek location.