Practice Coordinator, Mental Health Front Office

LifeStance Health Inc.; Glen Mills (Delaware County); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical

Dental

Vision

AD&D

Short/Long-term Disability

Life Insurance

401k with employer match

Parental Leave

Paid Time Off

Holiday Pay

Employee Assistance Program

Job summary

LifeStance Health Inc. is seeking a Practice Coordinator to manage front office daily activities at our Glen Mills location. You will deliver exceptional patient service for in-person and telehealth visits and support clinicians with administrative tasks.

The role requires strong multitasking, communication, and HIPAA-compliant handling of confidential information. A HS diploma is required; associate or bachelor degree is preferred, with 1+ years in healthcare operations or customer service.

Qualifications

• High School or equivalent required; associate/bachelor’s degree preferred.
• 1+ years of experience in healthcare operations, customer service, or similar role.
• Strong communication skills, multitasking ability, and HIPAA compliance.

Responsibilities

• Manage front desk daily activities and patient flow.
• Greet and check in/out patients; assist with telehealth access.
• Coordinate with clinicians and staff; support scheduling and documentation.
• Handle payment/billing questions and insurance eligibility verification.
• Maintain office organization and cleanliness; ensure readiness for patients and clinicians.
• Provide excellent customer service and manage sensitive situations according to crisis procedures.

Skills

multitask & prioritization

communication

Microsoft Office

EMRs

HIPAA

Education

High School or equivalent

Associate/Bachelor preferred

Tools

EMR systems

Job description

LifeStance Health Inc. is seeking a Practice Coordinator to manage front office daily activities at our Glen Mills location. You will deliver exceptional patient service for in-person and telehealth visits and support clinicians with administrative tasks.

The role requires strong multitasking, communication, and HIPAA-compliant handling of confidential information. A HS diploma is required; associate or bachelor degree is preferred, with 1+ years in healthcare operations or customer service.