Mental Health Clinic Operations Coordinator

BEHAVIORAL HEALTH PRACTICE SERVICES LLC.; Milwaukee (WI); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Medical

Dental

Vision

AD&D

Short and long-term disability

Life insurance

401k with employer match

Paid parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health is seeking a Medical Services Coordinator to coordinate patient care and support psychiatric clinicians. This role focuses on delivering quality customer service to in-person and remote patients and clinicians.

You will manage prior authorizations, lab orders, letters, and records requests, while facilitating communication among patients, medical staff, and pharmacies. A strong team and patient-first mindset are essential.

Qualifications

• High School diploma or equivalent required; associate/bachelor’s degree preferred.
• Strong multitasking and prioritization to support high-quality patient experiences.
• Excellent written and verbal communication; ability to work with clinicians and patients.
• Experience with healthcare operations or customer service is desirable.
• Proficiency with MS Office and EMR software; HIPAA compliance aware.

Responsibilities

• Coordinate medical care as the point of contact for patients and clinicians.
• Provide patient support, including prior authorizations, lab orders, and paperwork.
• Assist with telehealth access, patient portal issues, and appointment scheduling.
• Support clinicians with administrative duties and secure information handling.

Skills

MS Office

EMR systems

Multitasking

Communication

HIPAA compliance

Education

High School or equivalent

Associate's or Bachelor's degree preferred

Tools

EMR software

Job description

LifeStance Health is seeking a Medical Services Coordinator to coordinate patient care and support psychiatric clinicians. This role focuses on delivering quality customer service to in-person and remote patients and clinicians.

You will manage prior authorizations, lab orders, letters, and records requests, while facilitating communication among patients, medical staff, and pharmacies. A strong team and patient-first mindset are essential.