Patient Experience Coordinator – Medical Office

LifeStance Health Inc.; Friendswood (TX); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

AD&D

401k with employer match

Paid parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health Inc. is seeking a Practice Coordinator to manage front office activities at our Friendswood, TX location. You will ensure excellent patient service for in-person and telehealth visits, support clinicians, and handle scheduling, documentation, and payments.

The role requires strong communication, multitasking, and HIPAA compliance. We offer benefits and a focus on a positive, collaborative work culture within a leading mental health practice group.

Qualifications

• Ability to multitask and prioritize duties to support delivery of high-quality patient experience.
• Strong communication skills, both written and verbal.
• Experience handling sensitive and confidential information (HIPAA).

Responsibilities

• Manage front desk duties including patient check-in/out and greeting.
• Coordinate scheduling and appointment accuracy for clinicians and patients.
• Assist patients with telehealth access and portal issues.
• Collect copayments and verify insurance eligibility.
• Provide general clinician support and documentation tasks.
• Maintain a clean, organized reception area and office environment.

Skills

Multitasking

Communication

HIPAA

EMR systems

Microsoft Office

Education

High School diploma or equivalent

Tools

EMR software

Microsoft Office

Job description

LifeStance Health Inc. is seeking a Practice Coordinator to manage front office activities at our Friendswood, TX location. You will ensure excellent patient service for in-person and telehealth visits, support clinicians, and handle scheduling, documentation, and payments.

The role requires strong communication, multitasking, and HIPAA compliance. We offer benefits and a focus on a positive, collaborative work culture within a leading mental health practice group.