Patient Experience & Administrative Coordinator

Baystate Health; Springfield (MA); On-site; USD 27,000 - 36,000; Full time

Job summary

Baystate Health in Springfield, MA is seeking a Hospital Administrative Assistant to support patient-centered care across reception, registration, insurance verification, and billing. You will greet patients, verify demographics, explain referrals, and help with scheduling and referrals.

This role handles payments, communications, appointments, and charting, with focus on confidentiality and culturally competent service. Strong customer service and basic math skills are essential.

Qualifications

• HS graduation or equivalent.
• Experience in healthcare admin is preferred.
• Strong communication and customer service skills.

Responsibilities

• Greet patients promptly and verify demographics.
• Verify insurance and referrals when needed.
• Process co-payments and manage payments.
• Coordinate scheduling and referrals with providers.
• Answer and route telephone calls and messages.
• Maintain patient confidentiality and HIPAA compliance.
• Prepare and file medical records and documents.

Skills

Medical terminology

Customer service

Microsoft Office

Scheduling systems

Medical records

Billing

Language

Education

High school diploma

Tools

Microsoft Office

Scheduling systems

Job description

Baystate Health in Springfield, MA is seeking a Hospital Administrative Assistant to support patient-centered care across reception, registration, insurance verification, and billing. You will greet patients, verify demographics, explain referrals, and help with scheduling and referrals.

This role handles payments, communications, appointments, and charting, with focus on confidentiality and culturally competent service. Strong customer service and basic math skills are essential.