Patient Experience Coordinator - Medical Office

Talentify; Marion (IL); On-site; USD 31,000 - 42,000; Full time

Job summary

Talentify is seeking a friendly front desk team member to greet patients and manage the flow of a busy medical practice. You will be the welcoming voice and face from the first call to departure, ensuring a positive patient experience.

You will handle scheduling, patient demographics, insurance details, payments, and use computer systems accurately in a fast-paced environment, contributing to smooth daily operations at our Marion, IL location.

Qualifications

• High School Diploma or GED preferred.
• A warm, professional communicator who enjoys helping others.
• Comfortable with computers and learning new systems.
• Organized, reliable, and great at juggling multiple tasks.
• Calm, positive, and professional in a fast-paced environment.

Responsibilities

• Be the first smile patients hear and see on the phone and in person.
• Schedule and reschedule appointments with accuracy and care.
• Collect and update patient demographics, insurance, and important details.
• Handle patient payments, post charges, and provide receipts.
• Use computer systems confidently while keeping an eye on the details that matter.
• Jump in where needed, every day can look a little different!

Skills

Communication

Multitasking

Organization

Customer service

Education

High School Diploma or GED

Tools

Computer systems

Job description

Talentify is seeking a friendly front desk team member to greet patients and manage the flow of a busy medical practice. You will be the welcoming voice and face from the first call to departure, ensuring a positive patient experience.

You will handle scheduling, patient demographics, insurance details, payments, and use computer systems accurately in a fast-paced environment, contributing to smooth daily operations at our Marion, IL location.