Patient Experience & Scheduling Specialist

Talentify; Houston (TX); On-site; USD 32,000 - 44,000; Full time

Job summary

Talentify is seeking a front desk administrator to welcome patients, respond to inquiries, and collect and verify insurance information. The role involves maintaining patient records and coordinating with healthcare staff while ensuring HIPAA compliance.

Ideal candidates have a high school diploma and at least 2 years of related experience, with preference for prior healthcare experience and strong communication and customer service skills.

Qualifications

• High school diploma or equivalent.
• 2+ years related experience preferred.
• Prior healthcare experience preferred.
• HIPAA knowledge and patient confidentiality familiarity preferred.

Responsibilities

• Greet and welcome patients and visitors in a friendly and professional manner.
• Respond to patient and caregivers' inquiries compassionately and respectfully.
• Collect and process necessary forms, such as insurance details, medical histories, and consent forms.
• Collect co-pays, process payments, and verify insurance information for billing purposes.
• Communicate with patients, radiologists, or technologists regarding patient needs or appointment changes.
• Update and maintain accurate patient files, both physical and electronic, while ensuring confidentiality and compliance with HIPAA regulations.
• Answer phone calls and relay messages.
• Assist with administrative tasks including filing, faxing, and scanning documents.
• Other duties as assigned.

Skills

Customer service

Communication

Data entry

Empathy

Teamwork

Education

High school diploma or equivalent

2+ years related experience preferred

Prior healthcare experience preferred

Job description

Talentify is seeking a front desk administrator to welcome patients, respond to inquiries, and collect and verify insurance information. The role involves maintaining patient records and coordinating with healthcare staff while ensuring HIPAA compliance.

Ideal candidates have a high school diploma and at least 2 years of related experience, with preference for prior healthcare experience and strong communication and customer service skills.