Patient Experience Specialist — Medical Office Front Desk

Talentify; Baltimore (MD); On-site; USD 32,000 - 42,000; Full time

Job summary

Talentify in Baltimore, MD is seeking a patient service representative to support daily office operations, including patient registration, insurance information, and referrals. You will answer phones, greet visitors, and manage records in the EMR system, ensuring accuracy and privacy.

The ideal candidate has at least one year of customer service experience, a high school diploma or GED, and strong data-entry and multitasking abilities to maintain smooth patient flow and exceptional service.

Qualifications

• High school diploma or GED required.
• At least 1 year of customer service experience.
• Healthcare/medical office experience and EMR familiarity preferred.

Responsibilities

• Answer phones, triage inquiries, direct callers.
• Greet patients and visitors with courtesy.
• Register patients and verify/update records in CPS/EMR.
• Handle insurance information, co-pays, deductibles.
• Process referrals and maintain logs and files.
• Ensure compliance with privacy laws.
• Support other areas as needed by lead PSR/Director of Operations.
• Enter and verify payments; reconcile daily cash.

Skills

Customer service

Phone etiquette

Data entry

Attention to detail

Multitasking

Empathy

Education

High school diploma or GED

1 year of customer service experience

Experience in medical office preferred

Tools

EMR systems

Job description

Talentify in Baltimore, MD is seeking a patient service representative to support daily office operations, including patient registration, insurance information, and referrals. You will answer phones, greet visitors, and manage records in the EMR system, ensuring accuracy and privacy.

The ideal candidate has at least one year of customer service experience, a high school diploma or GED, and strong data-entry and multitasking abilities to maintain smooth patient flow and exceptional service.