Patient Experience Coordinator

Talentify; Tampa (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Talentify in Tampa, FL is seeking a friendly front desk administrative assistant to greet patients and visitors in a professional manner, collect insurance details, medical histories, and consent forms, and coordinate scheduling.

You will collect co-pays, verify insurance, update patient files, answer calls, and support billing with accuracy while upholding HIPAA and patient confidentiality standards.

Qualifications

• High school diploma or equivalent required.
• 2+ years related experience preferred.
• Prior healthcare experience preferred.

Responsibilities

• Greet and welcome patients and visitors in a friendly and professional manner.
• Respond to patient and caregivers' inquiries compassionately and respectfully.
• Collect and process necessary forms, such as insurance details, medical histories, and consent forms.
• Collect co-pays, process payments, and verify insurance information for billing purposes.
• Communicate with patients, radiologists, or technologists regarding patient needs or appointment changes.
• Update and maintain accurate patient files, both physical and electronic, while ensuring confidentiality and compliance with HIPAA regulations.
• Answer phone calls and relay messages.
• Assist with administrative tasks including filing, faxing, and scanning documents
• Other duties as assigned.

Skills

Customer service

Communication

Data entry

Multitasking

EMR software

HIPAA compliance

Education

High school diploma or equivalent

Healthcare experience preferred

Tools

EHR systems

Insurance verification software

Job description

Talentify in Tampa, FL is seeking a friendly front desk administrative assistant to greet patients and visitors in a professional manner, collect insurance details, medical histories, and consent forms, and coordinate scheduling.

You will collect co-pays, verify insurance, update patient files, answer calls, and support billing with accuracy while upholding HIPAA and patient confidentiality standards.