Patient Experience Coordinator - Medical Office

Hackensack Meridian Health Inc.; Hackensack (NJ); On-site; USD 20,664 - 30,307; Full time

Job summary

Hackensack Meridian Health Inc. is seeking a Medical Office Specialist to provide administrative and secretarial support in an outpatient medical office.

You will manage front desk functions, assist with check-in/check-out and scheduling, and ensure a positive patient experience with follow-up support as needed. The ideal candidate has a high school diploma or equivalent, 1+ year of customer service, strong communication, and proficient computer skills (Microsoft Office/Google Suite).

Qualifications

• High School diploma, GED, or equivalent; or equivalent experience.
• 1+ year experience in customer service or public-facing role.
• Ability to manage multiple tasks in a fast-paced environment while maintaining professionalism.
• Must be able to travel to various locations and have reliable transportation.
• Proficient in Microsoft Office and/or Google Suite; strong written and verbal communication.
• EMR/EHR experience preferred.

Responsibilities

• Perform secretarial and administrative duties for the outpatient medical office and manage front desk functions identified in the ambulatory setting.
• Provide optimal support to the team and ensure patients receive high-quality care, satisfaction, and experience during check-in, scheduling, registration, and check-out; support patients post-visit for appointment needs and concerns.

Skills

Customer service

Multitasking

Communication skills

Professional demeanor

Time management

Travel flexibility

Education

High School diploma

Associates Degree

Tools

Microsoft Office

Google Suite

EMR/EHR systems

Job description

Hackensack Meridian Health Inc. is seeking a Medical Office Specialist to provide administrative and secretarial support in an outpatient medical office.

You will manage front desk functions, assist with check-in/check-out and scheduling, and ensure a positive patient experience with follow-up support as needed. The ideal candidate has a high school diploma or equivalent, 1+ year of customer service, strong communication, and proficient computer skills (Microsoft Office/Google Suite).