Patient Experience Lead, Medical Office Specialist

Hackensack Meridian Health Inc.; Freehold (NJ); On-site; USD 34,000 - 52,000; Full time

Job summary

Hackensack Meridian Health Inc. seeks a Medical Office Specialist to perform front desk and administrative duties in ambulatory settings, ensuring efficient check-in, scheduling, registration, and check-out while delivering a superior patient experience.

Qualifications include a High School diploma or GED, 1+ year of customer service, and proficiency with Microsoft Office and/or Google Suite. Travel to multiple locations is required.

Qualifications

• High School diploma or GED required.
• 1+ years experience in customer service.
• Ability to manage multiple tasks in a fast-paced environment.
• Ability to travel to various locations and maintain reliability.
• Proficient with Microsoft Office and/or Google Suite.

Responsibilities

• Front desk duties in ambulatory setting including check-in and check-out.
• Schedule appointments and handle registration processes.
• Provide support to patients post-visit for any needs or concerns.
• Assist team to ensure patient satisfaction and experience.

Skills

Customer service

Multitasking

Communication skills

Microsoft Office

Google Suite

Time management

Travel to multiple locations

Education

High School Diploma or GED

Associate's Degree preferred

Tools

Microsoft Office

Google Workspace

Job description

Hackensack Meridian Health Inc. seeks a Medical Office Specialist to perform front desk and administrative duties in ambulatory settings, ensuring efficient check-in, scheduling, registration, and check-out while delivering a superior patient experience.

Qualifications include a High School diploma or GED, 1+ year of customer service, and proficiency with Microsoft Office and/or Google Suite. Travel to multiple locations is required.