Front Desk Medical Office Specialist — Patient Experience

Hackensack Meridian Health Inc.; Stafford Township (NJ); On-site; USD 22,041 - 27,552; Full time

Job summary

Hackensack Meridian Health is seeking a Medical Office Specialist to perform front desk and administrative duties in an outpatient setting. The role focuses on check-in, scheduling, registration, and check-out processes while delivering exceptional patient experience.

Ideal candidates will have a High School diploma or GED, 1+ year of customer service experience, and strong verbal/written communication. Proficiency with Microsoft Office or Google Suite and reliable transportation are required.

Qualifications

• High School diploma, GED, or equivalent.
• 1+ years experience in customer service.
• Ability to manage multiple tasks in a fast-paced environment.
• Ability to handle competing priorities and manage time efficiently.
• Must be able to travel to various locations.
• Must have reliable transportation.
• Proficient with Microsoft Office and/or Google Suite.
• Excellent written and verbal communication skills.

Responsibilities

• Provide front desk support for the outpatient medical office.
• Assist with check-in, scheduling, registration and check-out processes.
• Support patients and team to ensure a positive care experience.
• Coordinate with clinical staff to manage patient flow and appointments.

Skills

Customer service

Time management

Communication skills

Microsoft Office

Google Suite

Travel ability

Education

High School Diploma or GED

Associates Degree (Preferred)

Tools

EMR/EHR experience

Microsoft Office

Google Suite

Job description

Hackensack Meridian Health is seeking a Medical Office Specialist to perform front desk and administrative duties in an outpatient setting. The role focuses on check-in, scheduling, registration, and check-out processes while delivering exceptional patient experience.

Ideal candidates will have a High School diploma or GED, 1+ year of customer service experience, and strong verbal/written communication. Proficiency with Microsoft Office or Google Suite and reliable transportation are required.