Patient-Focused Medical Office Front Desk Specialist

Hackensack Meridian Health Inc.; Hackensack (NJ); On-site; USD 38,000 - 48,000; Full time

Job summary

Hackensack Meridian Health Inc. is seeking a Medical Office Specialist to manage front desk activities in the outpatient setting, including check-in, scheduling, registration, and check-out. You will coordinate with care teams to ensure a smooth patient experience and post-visit follow-up.

The role requires a high school diploma or GED, 1+ year of customer service experience, and proficient computer skills (MS Office or Google Suite). Travel to multiple locations may be required.

Qualifications

• High school diploma or GED required or equivalent experience.
• 1+ year experience in customer service or working with the public.
• Ability to manage multiple tasks in a fast-paced environment with a professional demeanor.
• Excellent written and verbal communication skills; travel to various locations may be required.

Responsibilities

• Handle front desk functions in outpatient settings (check-in, scheduling, registration, check-out).
• Support care team and patients to ensure optimal care, satisfaction, and experience.
• Assist post-visit follow-ups and address patient needs and concerns.

Skills

Customer service

Multitasking

Time management

Communication

Travel flexibility

Reliability

Computer skills (MS Office/Google)

Verbal and written communication

Education

High school diploma / GED

Associates Degree preferred

Tools

EMR/EHR experience

Job description

Hackensack Meridian Health Inc. is seeking a Medical Office Specialist to manage front desk activities in the outpatient setting, including check-in, scheduling, registration, and check-out. You will coordinate with care teams to ensure a smooth patient experience and post-visit follow-up.

The role requires a high school diploma or GED, 1+ year of customer service experience, and proficient computer skills (MS Office or Google Suite). Travel to multiple locations may be required.