Patient-Focused Medical Office Front Desk Specialist

Hackensack Meridian Health Inc.; South River (NJ); On-site; USD 35,000 - 48,000; Full time

Job summary

Hackensack Meridian Health is seeking a Medical Office Specialist to perform secretarial and administrative duties in the outpatient medical office. You will manage front desk functions, check-in/check-out, scheduling and registration, and support patients post-visit for appointment needs.

The role requires a strong customer service background, excellent communication, and proficient computer skills to ensure a smooth patient experience.

Qualifications

• High School diploma or GED or equivalent required.
• Associates degree preferred.
• 1+ year experience in customer service or working with the public.
• Proficient in Microsoft Office and/or Google Suite.
• Excellent written and verbal communication skills.
• Ability to multitask in a fast-paced, visible environment.
• Ability to travel to various locations and have reliable transportation.

Responsibilities

• Provide front desk support in ambulatory outpatient offices.
• Check-in, scheduling, registration and check-out processes.
• Assist patients with appointment needs and concerns post-visit.
• Support the team to deliver optimal patient care and experience.

Education

High School diploma / GED / equivalent

Associates Degree

Tools

EMR/EHR experience

Job description

Hackensack Meridian Health is seeking a Medical Office Specialist to perform secretarial and administrative duties in the outpatient medical office. You will manage front desk functions, check-in/check-out, scheduling and registration, and support patients post-visit for appointment needs.

The role requires a strong customer service background, excellent communication, and proficient computer skills to ensure a smooth patient experience.