Patient Experience Coordinator - Medical Office

OneOncology, LLC; Florida; On-site; USD 36,000 - 48,000; Full time

Job summary

SunState Medical Specialists in Aventura, FL is seeking a Patient Services Specialist to provide administrative support to staff, patients and physicians, ensuring high-quality, professional service across the practice.

You will manage patient flow, answer calls, assist with billing questions, maintain patient records, schedule appointments and coordinate referrals while upholding privacy and compliance standards in a busy clinical environment.

Qualifications

• High School Diploma or equivalent.
• Administrative experience in a medical setting preferred.
• Excellent organizational and communication skills.
• Knowledge of patient billing and Microsoft Office.

Responsibilities

• Provide administrative support to staff, patients and physicians.
• Manage patient flow, answer calls, and direct inquiries.
• Assist with billing inquiries and insurance payments.
• Maintain patient records and ensure privacy compliance.
• Schedule physician appointments and manage referrals.
• Prepare waiting areas and coordinate sign-in protocols.

Skills

Customer Service

Organization

Communication

Teamwork

Microsoft Office

Education

High School Diploma or equivalent

Tools

Billing systems

Clinical administration systems

Job description

SunState Medical Specialists in Aventura, FL is seeking a Patient Services Specialist to provide administrative support to staff, patients and physicians, ensuring high-quality, professional service across the practice.

You will manage patient flow, answer calls, assist with billing questions, maintain patient records, schedule appointments and coordinate referrals while upholding privacy and compliance standards in a busy clinical environment.