Patient Experience & Care Coordination Specialist

SunState Medical Specialists; Boca Raton (FL); On-site; USD 21,000 - 34,000; Full time

Job summary

SunState Medical Specialists in Boca Raton, FL, seeks a Patient Services Specialist to support staff, patients and Physicians with efficient administrative service in a fast-paced medical practice.

This role ensures smooth patient flow, accurate medical records, scheduling, billing assistance, and friendly, professional service. Join a community-based oncology team delivering high-quality care across Florida.

Qualifications

• High School Diploma or equivalent.
• Proven administrative experience in a busy, customer-focused environment, medical preferred.
• Ability to handle urgent matters and time-critical medical appointments.
• Strong organization and communication skills with internal and external stakeholders.
• Capable of working independently and in a team.
• Knowledge of patient billing systems and related funding mechanisms.
• Proficiency with clinical administration systems and Microsoft Office.

Responsibilities

• Provide administrative support to staff, patients, and physicians ensuring efficient service.
• Monitor patient flow and direct as appropriate.
• Answer calls promptly and respond to queries according to privacy policy.
• Maintain patient records and scheduling of physician appointments.
• Assist with billing and insurance questions.
• Ensure waiting rooms and spaces are organized and welcoming.
• Register new patients accurately and manage referrals.
• Coordinate with clinical teams and vendors as needed.
• Maintain documentation and correspondence for consultations.
• Admit and discharge patients around visits and procedures.

Skills

Organizational skills

Communication skills

Time management

Customer service

Teamwork

Education

High School Diploma or equivalent

Tools

Microsoft Office

Clinical administration systems

Job description

SunState Medical Specialists in Boca Raton, FL, seeks a Patient Services Specialist to support staff, patients and Physicians with efficient administrative service in a fast-paced medical practice.

This role ensures smooth patient flow, accurate medical records, scheduling, billing assistance, and friendly, professional service. Join a community-based oncology team delivering high-quality care across Florida.